MULE PLATE CONFORT

Product Highlights

• Slip-On & Go Design: Experience the ultimate in easy, hands-free dressing. The relaxed heel allows you to glide them on and off effortlessly, making them your grab-and-go shoe for busy days.
• Engineered for Long Walks: Don't let the stylish silhouette fool you. We've designed this mule with extended wear in mind, featuring a flexible sole and supportive arch that comfortably carries you from morning markets to evening strolls.
• Lightly Cushioned Footbed: Enjoy just the right amount of support. The interior features a soft, light foam layer that provides gentle cushioning without bulk, ensuring comfort that lasts from morning to night.
• Chic Tweed & Vegan Leather Fusion: A sophisticated blend of textured, heritage-inspired tweed fabric and a durable, polished vegan leather cap. This unique combination offers a touch of English elegance with modern, conscious craftsmanship.
• Lightweight & Flexible Construction: The classic espadrille jute sole is not only stylish but also naturally light and flexible, moving with your foot for a truly natural and comfortable stride.

We want you to love your purchase. If something isn’t quite right, we’re here to help.

Eligibility:
Returns are accepted within 7 days from the date you receive your order, subject to the following conditions:

• The item received is defective or damaged upon delivery
• The wrong item was received
• The return request is made within the allowed return period
• The item is unused, unworn, and in its original condition
• The item is returned with original packaging, tags, dust bags, and all inclusions
  
• Proof of purchase is provided
• The return request is approved by MIDRAB ATELIER prior to sending the item back

Non-Returnable Items:
For hygiene, safety, and quality assurance reasons, the following items are strictly non-returnable and non-refundable:

• Sale or discounted items
• Customized or made-to-order pieces
• Items returned in poor condition
• Beauty products, skincare, cosmetics, and personal care items once opened or used
• Perishable goods or items with limited shelf life
• Items with broken or removed safety seals
• Items exposed to improper storage conditions after delivery
• Products purchased on sale, promotion, or marked as final sale

Exchange:

• Exchanges are allowed once per order
• Exchange is subject to item availability
• Return shipping of the original item and shipping for the replacement item will be shouldered by the customer, unless the item received was incorrect or defective

Refund
Refunds are only granted only if:

• The item received is defective or incorrect, and 
• An exchange cannot be completed because the same design is no longer available.
• Please note that all shipping fees are strictly non-refundable, including standard shipping, discounted shipping, promotional shipping, or subsidized shipping fees

• In cases where a shipping discount or subsidy was applied to the order, the actual shipping cost will be deducted from the refund amount.

How to Initiate a Return:
You may initiate a return in two easy ways:

• Via email confirmation
• If you provided an email upon checkout, you may find the Return Request link in your order confirmation email. Simply follow the instructions provided to submit your request.
• Via social media

You may also message us directly on Facebook or Instagram with your:

• Order number
• Reason for return
• Photos of the item(s), if possible

Our team will review your request and respond with the next steps once approved.