Broderie Mule

Before Your Purchase

For a seamless experience, we recommend reviewing the Before Your Purchase, Details, and After Your Purchase sections in full prior to ordering.

Subtle variations in color, texture, and select details may occur due to lighting, production batches, and size variations as shown in product photography.

After Your Purchase

You will receive a confirmation email shortly after placing your order, along with updates including dispatch and tracking details—please ensure your email address is provided correctly.

Be Part of Our Story
We’d love to see how you style it—feel free to tag us on Facebook and Instagram or leave a review via the email you’ll receive.

Contact Us
For any questions, our Atelier Client Care team is here to assist.

Shipping Policy

We offer nationwide shipping from the Philippines via trusted couriers.

• Dispatch Time:
  Orders are dispatched within 1–3 business days, excluding weekends and holidays.
• Delivery Timeframe:
  Metro Manila: 3–5 business days
  Provincial: 5–7 business days
  Delays may occur during peak periods or inclement weather.
• Shipping Fee:
  Shipping rates are partially subsidized and calculated at checkout, with consideration to keep cost minimal.
• Tracking:
  Once your order ships, you’ll receive a tracking number via email or SMS.
• Packaging:
  All items are packed with care and protective wrapping to ensure safe delivery.

If you have any questions about your delivery, feel free to contact us.

Return Policy

We want you to love your purchase. If something isn’t quite right, we’re here to help.

Eligibility:
Returns are accepted within 7 days from the date you receive your order, subject to the following conditions:

• The item received is defective or damaged upon delivery
• The wrong item was received
• The return request is made within the allowed return period
• The item is unused, unworn, and in its original condition
• The item is returned with original packaging, tags, dust bags, and all inclusions
  
• Proof of purchase is provided
• The return request is approved by MIDRAB ATELIER prior to sending the item back

Non-Returnable Items:
For hygiene, safety, and quality assurance reasons, the following items are strictly non-returnable and non-refundable:

• Sale or discounted items
• Customized or made-to-order pieces
• Items returned in poor condition
• Beauty products, skincare, cosmetics, and personal care items once opened or used
• Perishable goods or items with limited shelf life
• Items with broken or removed safety seals
• Items exposed to improper storage conditions after delivery
• Products purchased on sale, promotion, or marked as final sale

Exchange:

• Exchanges are allowed once per order
• Exchange is subject to item availability
• Return shipping of the original item and shipping for the replacement item will be shouldered by the customer, unless the item received was incorrect or defective

Refund
Refunds are only granted only if:

• The item received is defective or incorrect, and 
• An exchange cannot be completed because the same design is no longer available.
• Please note that all shipping fees are strictly non-refundable, including standard shipping, discounted shipping, promotional shipping, or subsidized shipping fees

• In cases where a shipping discount or subsidy was applied to the order, the actual shipping cost will be deducted from the refund amount.

How to Initiate a Return:
You may initiate a return in two easy ways:

• Via email confirmation
• If you provided an email upon checkout, you may find the Return Request link in your order confirmation email. Simply follow the instructions provided to submit your request.
• Via social media

You may also message us directly on Facebook or Instagram with your:

• Order number
• Reason for return
• Photos of the item(s), if possible

Our team will review your request and respond with the next steps once approved.